Privacy Policy

At Soft Space Retreats, we are committed to protecting your privacy and ensuring the security of your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your personal data.

Information we collect

We collect information that you provide directly to us when you fill out forms on our website, communicate with us, or use our services. This may include:

  • Name and contact details (email address, phone number)

  • Property details and address

  • Messages and correspondence submitted through our contact forms

  • Payment information (processed securely by third-party providers — we do not store card details)

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide property valuations

  • Provide, maintain, and improve our property management services

  • Process transactions and send related information

  • Send you service-related communications, updates, and support messages

  • Comply with legal obligations

We will only use your personal data for the purposes for which we collected it. We will not use your data for marketing purposes unless you have given us explicit consent to do so.

Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business (e.g., cleaning services, maintenance contractors, payment processors), but only to the extent necessary to provide our services to you. All third parties are required to respect the security of your personal data and treat it in accordance with the law.

Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly (e.g., session management)

  • Analytics cookies: Help us understand how visitors use our site so we can improve it

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

Data Retention

We take appropriate technical and organisational measures to keep your personal data secure, including:

  • Secure website hosting

  • Password-protected systems

  • Limiting access to authorised personnel only

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you

  • Right to rectification: You can request that we correct any inaccurate or incomplete data

  • Right to erasure: You can request that we delete your personal data

  • Right to restrict processing: You can request that we limit how we use your data

  • Right to data portability: You can request your data in a structured, commonly used format

  • Right to object: You can object to processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at privacy@softspaceretreats.co.uk. We will respond to your request within 30 days.

Third-Party Links and Services

Our website may include links to external websites. We are not responsible for the content or privacy practices of other sites. We recommend you read their privacy policies before providing any personal information.

Children’s privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the last updated date shown at the bottom.

Last updated: June 2026

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch at privacy@softspaceretreats.com